Customer reviews of CW Trade Centre Ltd

By Claire P on 17 October 2017 | Verified purchase

Great experience, the guys were really friendly and helpful. We were able to take the car for a test drive, car was clean inside and out, FSH included and we were able to complete all paperwork, including road tax, there and then. Would recommend without hesitation.

Reply from CW Trade Centre Ltd on 18/10/17

Thank you very much for your valued review Claire.

By Denise K on 04 October 2017 | Verified purchase

I'm very pleased with the new car I brought and the service I received.It came with three months breakdown and warranty.

Reply from CW Trade Centre Ltd on 04/10/17

Thank you very much for your valued review Miss Knowles.

By Iftikhar M on 30 September 2017 | Verified purchase

Positive experience from start to finish. Guys were friendly and gave honest advice and views. Good choice of used cars available. Would definitely recommend and would use again for next car purchase.

Reply from CW Trade Centre Ltd on 01/10/17

Thank you Mr Malik for your review. It was a pleasure doing business with you.

By Dips S on 21 August 2020 | Purchase not verified

Not a good experience.wing mirror damaged and a dent in driver side door. No mention of this in the advert.

Reply from CW Trade Centre Ltd on 25/08/20

Dear Customer, Thank you for your review, I would recommend to check out the pictures of the vehicle before making your way as they are there for a reason, there are approx 30+ pictures of every vehicle including the above mentioned vehicle from every possible angle and the wing mirror you mentioned is shown in the very first picture of the lot. We cannot mention every little dint and scratch on the advert as it is not possible hence why the photos. Best would be if not sure about something is to call and ask first to avoid disappointment specially when you are looking for a vehicle which has been on the road for over 12 years. As you said ''you wanted a perfect car for nothing'' all I can do is wish you the very best for your search. Our very Kind Regards.

By Alex P on 02 June 2019 | Purchase not verified

Nice Garage, easy to talk to staff that are open to discuss everything you need to.

Reply from CW Trade Centre Ltd on 04/06/19

Thank you for your valued review. We are happy you satisfied with our service.

By James O on 14 March 2019 | Purchase not verified

We are so pleased with the service and car we got to day we took a friend to look for her car here

Reply from CW Trade Centre Ltd on 16/03/19

Thank you James for your valued review. We are glad you was satisfied with our service.

By neil D on 08 September 2018 | Purchase not verified

I recently bought an Audi 1.8T cabriolet which had a slight misfire when warm, this wasn't detected on the test drive and I believe it was unknown to the dealers when sold. but the guys at CW Trade Centre went over and above what you would normally expect from the after sales side of car dealers, they initially paid my taxi fare home as I hadn't got transport and they then organised the tax and insurance of a curtesy car while the issue was resolved. Due to the nature of the problem this took a week to resolve but I can not fault the guys in their understanding and help. I feel if I had gone anywhere else I would not have had such an honest and helpful outcome and I would not hesitate to recommend this company to family and friends I would also purchase a car from them in the future. my reasoning for choosing CW trade centre initially was because of the reviews on the auto trader website, the good reviews are more than justified. Thanks guys

Reply from CW Trade Centre Ltd on 09/09/18

Thank you for kind review Neil. At the end of the day our aim is a happy and satisfied customer with their purchase.

By Christian H on 16 July 2018 | Purchase not verified

I bought a used Fiat Panda automatic, low miles from them for a very reasonable price. I saw it on Autotrader where the ad showed "A/C" as a feature. I didn't check that when I picked up the car but found out later it didn't have A/C. CW said they weren't aware of that since they didn't actually write A/C in the car description, it was being automatically added on the website and I believe them. We had some discussion about it and they apologized for the misunderstanding, agreed to fully refund me the purchase price and have on top of that been going above and beyond to ensure that I leave as a happy customer! Overall nice guys and the car was in good condition as well. It did have an issue at the start (before I returned it) but they fixed that right away no questions asked since it was within 30 days from purchase. They seem to be getting in quite a few automatic cars which we liked and for very decent prices when I compared them to similar cars on Autotrader.

Reply from CW Trade Centre Ltd on 17/07/18

Dear Christian, we are glad to know that you are satisfied with the end result, we were gutted that you had to go through a bit of hassle due to vehicle advertised as ''A/C fitted'', we have raised this issue with AUTO TRADER , as we fill in the registration column on their portal & it automatically extracts the description from their system and advertises the vehicle. We now have a check in place to rectify such inconvenience to the customers. We are looking forward to your future trade, at the same time wish you pleasant & trouble free drive with your new vehicle.

By Stephanie M on 02 June 2018 | Purchase not verified

Went to view a vehicle and it wasn't even legal to drive. Driver's seat bolted to the floor so couldn't be adjusted, front passenger seat wasn't even connected on one side so in the event of a crash the passenger could be seriously injured or even killed. Aside from this they wanted £1500 for a car that looked like it had been picked at from the inside and was missing trims and buttons throughout and the CD player looked like it had been jammed in with a hammer. Told me it was MOT'd. There's not a chance it would pass a legitimate MOT test. Makes me wonder what condition other cars they are selling are in.

Reply from CW Trade Centre Ltd on 09/06/18

Thank you Stephanie for your review. Please except my sincere apologies. Your concern that the seats were faulty on a car, we always fix any problems before the customer takes the car. In this case you left the vehicle because of the seats, these would have been fixed before you took it. Most 3 doors cars have problem with seats for some reason or another due to wear and tear, you have to understand it's a used car over 13 years old. The mot tester i believe do not test seat's, however they do check the belts. THE SEAT'S HAVE NOW BEEN FIXED. About the aftermarket stereo, you have to understand it's not the original stereo for this car and the way the dash is designed you can never fit these stereo's flush to dash. Always keep in mind when purchasing a second hand vehicle that it has been used and it will never look or feel like a brand new car. You will see sign's of wear n tear, for example worn buttons, ripped seats and scratches. We thank you again and we will improve our service..

By Samera M on 14 May 2018 | Purchase not verified

Had a few problems with my purchase but the issue was resolved within a week and I am very happy with the end result. The staff help customers out and listen to their concerns.

Reply from CW Trade Centre Ltd on 15/05/18

Thank you Samera for your valued review. we are glad to help you out.